Legal notices

Monetico Split a PAYSURF solution is committed to respecting your privacy and protecting the data you share with us when subscribing to products and/or services and throughout your exchanges with our teams. This strong commitment is reflected in our Personal Data Protection Policy.

Monetico Split, a PAYSURF solution, makes respect for privacy and the protection of personal data a priority. This document reflects our commitment to implement the appropriate technical and organisational measures, when collecting and using your data when subscribing to products and/or services and throughout our relationship, to ensure responsible use of your personal data.

Monetico Split a PAYSURF solution undertakes to comply with all the obligations incumbent on it resulting from the regulations applicable to the processing(s) of personal data, especially:

  • Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 applicable since 25 May 2018 (hereinafter, ‘the European Data Protection Regulation’ or ‘EDPR’)
  • the French Data Protection Act no. 78-17 of 6 January 1978 as amended
  • the opinions and recommendations of the supervisory authorities, the Group for the Protection of Individuals with regard to the Processing of Personal Data (‘G29 Group’) or the European Data Protection Committee.

Personal data is also protected by the professional secrecy to which we are bound.

1. Some definitions

  • Personal data: any information relating to a natural person who is identified or can be identified directly or indirectly by an identifier, such as a name, telephone number, postal address, e-mail address, identification number, location data, etc.
  • Processing of personal data: any operation carried out on personal data, such as collection, recording, organisation, storage, adaptation, modification, retrieval, consultation, use, interconnection, limitation, erasure or destruction, etc.
  • Data controller: the natural or legal person, public or private, or the department, which determines, alone or with others, the purposes and means of the processing.
  • Sub-processor: the natural or legal person, public or private, or the service which processes personal data on behalf of the controller.

2. The Data Protection Officer

Monetico Split, a PAYSURF solution, has appointed a Data Protection Officer. The Data Protection Officer specialises in the protection of personal data and is responsible for informing and advising the data controller, ensuring compliance with the applicable regulations and, in particular, ensuring that the rights of individuals are respected (see paragraph 9 below).

The Data Protection Officer is also the main contact for the Commission Nationale de l'Informatique et des Libertés (CNIL).

3. Personal data collected

The personal data that we collect or hold about you is strictly necessary for our business to enable us to offer you suitable products and/or services.

We may collect:

  • data relating to your identity, such as your first name(s), surname(s), date and place of birth, etc.
  • data relating to your contact details such as your postal address, your e-mail address, your telephone number(s)
  • identification and authentication data such as your specimen signature, IP address, etc.
  • tax data such as tax number, tax status, main residence, etc.
  • banking and financial data such as bank details, transfers, assets, card number, etc.
  • data collected using cookies (article 11 below).

Data may be collected directly from you or from the following sources (non-exhaustive list):

  • publications or databases such as the Journal Officiel and the Bulletin Officiel des Annonces Civiles et Commerciales
  • anti-fraud organisations
  • websites, social networks concerning data that you have made public
  • sponsorships
  • our sub-contractors
  • use of prospect files.

Finally, we may have access to the personal data of non-customers of PAYSURF. For example (non-exhaustive list):

  • prospects
  • agents

4. Purposes of processing

The processing carried out by Monetico Split, a PAYSURF solution, is for specific, explicit and legitimate purposes.

In particular, your data may be processed in order to:

  • provide you with suitable products and services
  • provide you with information relating to these products and services, in particular by e-mail, post or telephone. These communications concern our existing services and products as well as new services and exclusive offers that may be of interest to you. Electronic communications (e-mails, text messages, etc.) sent to you may concern products and services similar to those to which you have subscribed, in accordance with article L34-5 of the French Post and Electronic Communications Code. You can let us know at any time that you no longer wish to receive commercial communications. If you ask us to stop receiving communications or if you wish to receive these communications again, we will keep an electronic record of these requests as proof.
  • manage the business relationship and, more generally, the commercial relationship
  • manage and execute our services in respect of the products and services to which you have subscribed, such as payment transactions (acquisition of payment transactions, transfers, direct debits, etc.)
  • collecting our debts
  • canvassing, sales promotion, profiling and segmentation, statistical studies
  • to comply with legal and regulatory obligations, in particular those relating to customer knowledge, the fight against money laundering and the financing of terrorism, risk assessment, security and the prevention of non-payment and fraud, the fight against tax fraud, compliance with obligations relating to the determination of tax status, tax audits and declarations, and obligations relating to financial markets
  • record and store certain conversations and communications that we may have with you, regardless of the medium (mainly electronic messages, face-to-face meetings, telephone calls, etc.), in particular for the purposes of improving telephone reception, complying with legal and regulatory obligations relating to financial markets and ensuring the security of transactions carried out.

5. Legal basis for processing

We ensure that each of our processing operations is carried out in compliance with its legal basis, whether this involves:

  • the performance of a contract concluded or to be concluded with you or the provision of pre-contractual information
  • meeting our legal and regulatory obligations
  • to meet our legitimate interests
  • obtaining your consent for specific processing.

6. Recipients of personal data collected and processed

Your personal data is only communicated to authorised and specified recipients.

These recipients may have access to your data within the limits necessary to achieve the purposes described above.

The following may be recipients:

  • our establishment as data controller
  • our authorised staff
  • the establishments and member companies of the group to which we belong and our partners
  • service providers and sub-contractors performing services on our behalf
  • duly authorised judicial and/or administrative authorities
  • regulated professions (e.g. notaries, lawyers, bailiffs).

7. Retention of your personal data

Your personal data is kept for the duration of the relationship as long as you use our products and services. It may be retained beyond the end of the relationship, in particular to comply with applicable regulations, to assert our rights or to defend our interests.

Your data may be archived for a longer period to manage claims and/or disputes, to meet our regulatory obligations, or to satisfy the request of duly authorised judicial or administrative authorities.

With regard to customers, depending on their nature and the applicable legislation, data may be kept for up to 10 years after the end of the relationship or transaction.

Data relating to prospective customers may be kept for a period of 3 years from the date of collection or last contact with you.

Your personal data is therefore kept for as long as is necessary to fulfil the purposes for which it was collected and processed. It will then be securely destroyed or made anonymous.

When personal data is collected for several purposes, it is kept until the longest retention or archiving period has elapsed.

8. Transfer of personal data outside the European Union

In limited cases and for strictly defined purposes, your personal data may be transferred to a country outside the European Union. We will ensure that your personal data is protected:

  • by the existence of an adequacy decision issued by the European Commission which recognises the recipient country as having an adequate level of protection
  • if the level of protection has not been recognised as equivalent by the European Commission, we rely on the implementation of appropriate guarantees such as standard contractual clauses approved by the European Commission.

9. Your rights

You have rights concerning the collection and processing of your personal data, which may be exercised under the conditions laid down by the regulations in force, namely:

  • the right to be informed in a comprehensible and easily accessible manner about the processing of your data that is carried out
  • the right to access your data
  • the right to have inaccurate or incomplete data corrected and amended
  • the right to erasure of your data, unless we have legal or legitimate grounds to retain it
  • the right to object to processing where this is based on the legitimate interests of the controller
  • the right to object, at any time and free of charge, without having to give reasons, to your data being used for commercial prospecting purposes
  • the right to limit the processing of your personal data
  • the right to the portability of your data where processing is based on consent or the performance of contracts and where processing is carried out using automated processes
  • the right to withdraw your consent at any time where the processing of your personal data is based on your consent
  • the right to give specific or general instructions concerning the retention, erasure and disclosure of your personal data, applicable after your death
  • the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) 3 Place de Fontenoy TSA 80715 75334 Paris CEDEX 07 or at www.cnil.fr/fr/plaintes.

We would like to point out that the exercise of some of these rights may result, on a case-by-case basis, in Monetico Split a PAYSURF solution being unable to provide the service.

Furthermore, we may be justified in continuing to process your personal data despite the exercise of your right to erasure, restriction or objection to the processing of your data if we have a legitimate interest in doing so or if regulatory provisions oblige us to retain your data. You may exercise any of the rights listed above by writing to the following address:

Data Protection Officer
63 chemin Antoine Pardon
69814 Tassin CEDEX

10. The security of your personal data

We implement technical and organisational measures to protect your data, in particular the implementation of appropriate physical, logical and organisational security measures, encryption and anonymisation to guarantee the confidentiality and integrity of your data and prevent any unauthorised access.

11. Cookies

Our cookie management policy is a href="/split/en/cookies.html">available on our website.

12. Updating the personal data protection policy

Our personal data protection policy will be regularly updated to take account of legislative and regulatory changes.

We invite you to consult the latest version available on our websites.

Claims

A relationship based on clarity is the guarantee of your trust and loyalty. Despite our constant concern to provide you with the best quality of service, difficulties may arise.

Here are the ways in which you can make a complaint.

If you are dissatisfied with the products and services marketed by Monetico Split une solution de Paysurf, you have a number of privileged contacts: reclamationspaysurf@paysurf.eu

Monetico Split une solution de Paysurf undertakes to acknowledge receipt of your written complaint within a maximum of 10 working days from the date of receipt and to provide you with a response as soon as possible, without however exceeding the regulatory time limits* except in special circumstances of which we will inform you.
*15 working days from the date of receipt if your complaint concerns means of payment, 1 month if your complaint includes a request relating to the General Data Protection Regulation (GDPR), and 2 months in all other cases.

In case of persistent difficulty with the Paysurf payment establishment, you may, as a consumer, [1]refer the matter free of charge to the AFEPAME Mediator within two months of the sending of the initial written complaint addressed to Paysurf, according to the following referral procedures:

[1] Any natural person acting for purposes that do not fall within the scope of his or her commercial, industrial, craft, liberal or agricultural activity, excluding disputes with customers who are legal entities.

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Host / Euro-Information

Simplified joint stock company
Registered office: 4, rue Frédéric-Guillaume Raiffeisen - 67000 Strasbourg
Registered with the RCS Strasbourg B 312 730 674
Telephone number: 03 88 14 88 14

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